Terms & Conditions - Bookings

Termination of Accommodation Booking:

Our cancellation policy states; if you are to cancel your reservation within the 48 hours prior to the arrival date you are liable for the full charge of the first night of the stay. If you cancel before this period there is no charge undertaken unless otherwise stated at time of booking.

If you were to modify your reservation within 48 hours of the arrival date no charge would be incurred for the first modification. If you were to then alter it further, also within the 48 hour period, you may be subject to a penalty.

Any cancellations as part of a group booking can be subject to independent cancellation parameters set at the time of booking.

Our cancellation policy is stated on all confirmation documentation provided to the guest/booker at time of reservation.

Termination of a Dining Booking:

For independent dining reservations for under 10 persons there is no penalty* for cancellation.

For group dining parties, of 10 persons or over, we do require a pre-order seven days prior to the date of the event. Once the full pre-order has been received any cancellations and modifications would be subject to the Head Chefs discretion and may incur the full charge. If the full reservation for a dining party is cancelled within the seven days the booker will be subject to a penalty.

*If a special item has been pre-ordered for the table a charge may be incurred.


Terms & Conditions - Loyalty Scheme

1.These terms and conditions (including our privacy policy which can be accessed at www.redlioncromer.co.uk/privacy-policy) set out the terms of contract between Real Hospitality Ltd (“we”, “us” or “our”) and you the customer relating to the Loyalty Scheme. You can join the Loyalty Scheme by applying for a Loyalty Card at the following address only;

The Red Lion Hotel

Brook Street

CROMER

NR27 9HD

If you apply to register with us you are in agreement with the all the details laid out in these terms and conditions. Real Hospitality Ltd reserves the right to refuse any application, or cancel any individuals Loyalty Card at our own discretion.

2.To register for the Loyalty Scheme you will need to complete an application form. A loyalty account will be created in your name, upon completion of this form. This will be accessiable by authorised personnel only. You must be at least 18 years of age with an email address to join our Loyalty Scheme. (Proof of age may be required before we issue a card).

3.All members of the loyalty card scheme must have stayed a minimum of 2 times, before a Loyalty card can be issued.

4.Although the loyalty card will be yours to keep once issued, it will continue to remain the property of Real Hospitality Ltd. If requested you must return your card to us within 30 days of receiving your notice of reinstatement. If you lose your Loyalty Card you should contact The Red Lion Hotel on 01263 514964 or Cerys Brown at dpo@redlion-cromer.co.uk, at the earliest opportunity. (There may be a charge of up to £5.00) If this card is found at a later date it is the Cardholders reasonability to destroy the first card issued.

5.Your card must be shown at check-in. Once payment has been taken no discounts can be deducted.

6.Your Loyalty Card will allow you to obtain a 15% discount on the original price of any room, which has been quoted at rack rate. You must however either book with us directly via the telephone or via email. The Loyalty card also offers, where possible, a complimentary room upgrade. However, all upgrades are subject to availability and at the discretion of authorised personnel.

7.The benefits of a card cannot be used in conjunction with any other offer (unless specified in communications). Real Hospitality Ltd reserves the right to exclude benefits of a card on days which already have promotions.

8.By signing up to the loyalty card scheme, Card Holders will receive promotional emails throughout the year; these can be unsubscribed from at any point, without terminating the use of your card.

9.The loyalty card cannot be copied and can only be used by the named Cardholder. If a person is found to be using a card, which is not registered to them, Real Hospitality reserves the right to terminate the card without any notice.

10.Two members who reside at the same address may have individual accounts.

11.Only one card can be used per booking.

12.If the card is not used at least once per year Real Hospitality Ltd reserves the right to terminate the Card and we will discard of all your personal details.

13.It is your reasonability to keep Real Hospitality Ltd aware of any personal information changes. This can be done by contacting Cerys Brown or Hayleyanne Coltman on dpo@redlion-cromer.co.uk. Real Hospitality Ltd cannot be held liable for any loss of benefits resulting from inaccurate details.

14.It is your own right, if you wish to be forgotten from our database. By asking to be ‘forgotten’ you are confirming the termination of your card. If you do wish to be forgotten please contact Cerys Brown or Hayleyanne Coltman on dpo@redlion-cromer.co.uk.

15.Your Card cannot be used as a credit card, debit card or guarantee card.

16.You Card is valid at The Red Lion Hotel only.

17.The Loyalty Scheme is for Leisure use only, and cannot be used for any transaction where the beneficiary is a business entity or for any other commercial purposes.

18.If these terms are breached and are not alleviated within 30 days of written notice of the breach or if Real Hospitality Ltd reasonably believes that you have abused the Loyalty Scheme. Your Card will be terminated, and you will no longer be able to claim discount. Real Hospitality Ltd reserve the right to any action deemed necessary where a Loyalty Cardholder has been found to have abused the Loyalty Scheme.

19.Real Hospitality Ltd reserves the right to (i) stop issuing Loyalty Cards at anytime if we decide to terminate the Loyalty Scheme;(ii) to alter or amend the terms and conditions at any given time we deem necessary, this will be published on our website www.redlioncromer.co.uk(iii) withdraw or cancel a Loyalty Card/Account on reasonable notice to you by letter or email.

20.Our Privacy Policy relating to our Loyalty Scheme (which can be accessed on our website at www.redlioncromer.co.uk) sets out the information we collect on you, how we use the information, any third parties we may or not be sharing data with.

21.We will retain your personal information for as long as you are part of our Loyalty Scheme. You may cancel your membership at anytime by contacting us on dpo@redlion-cromer.co.uk